Terms & Conditions

Please read carefully our terms and conditions

We will consider that you have agreed to this agreement at the time you applied for a lesson or an event.
Please note that this terms and conditions may be changed without notice if we judge it is necessary.

About Classes

Children under 16 years old should be companied by a parent.
Sake tasting and Bar hopping tour are limited to adults over 20 years old.

Duplication, distribution and publication of recipes and documents that are distributed in the lessons without permission are forbidden.

Although photography of lessons is OK, entering into the room other than the kitchen, shooting, and photographing of the exterior of the building are prohibited.
Making posts that can specify the location of the kitchen to your blog, SNS, etc. are prohibited.

Smoking is prohibited in the room.

If we see behavior or statement in a rude or outrageous manner, or any act imposing trouble on the others, we will refuse your participation in the lesson.

Note that the class end time is an indication only. As the class could go overtime due to participants' questions or other factors, please schedule the next activity with plenty of time.

Cancellation & Refund Policy

Any cancellation as to changes to the original reservation need to be made in writing by e-mail.

Since our class is very small and it is hard to re-fill your seat with other guests, we have a firm 2 weeks cancellation policy.

If we have a waiting list and can fill your vacancies, we may issue a refund to you. We will do our best to accommodate all requests but do not offer any guarantees.
Your place is fully transferable if you would like to send someone else in your place.

We reserve the right to cancel or change any confirmed class at any time due to insufficient enrollment, illness or in case of an emergency.
We make every effort to give as much advanced notice as possible in the rare case we have to cancel a class.
Your payment will be refunded in full. You may request reschedule of the canceled class or transfer of payment to another class.

Late Arrival

It is the participant's responsibility to be at the meeting point on time.
We will not wait for the guests more than 10 minutes after the scheduled meeting time. If you arrive later than 10 minutes, please let us know by e-mail or phone.
If we don't hear from you regarding your delay and have no way to reach you, your reservation will be cancelled.

Disclaimer

We are not responsible for any injuries or accidents that occur in the classroom.

Please manage your valuables during the lesson at your own risk. We do not take any responsibility for a loss or damage of your personal belongings.

You can take home the leftovers. However, we will not be responsible for food poisoning and discomfort caused by eating the meals taken out of our classroom.

If you have dietary restrictions, allergies or other important needs, please make sure you let us know of those in advance of your class so that we can take proper action. We can not make substitutions of ingredients for you on the day of your class.

Thank you for your understanding.
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