Got a question?

Thank you for your interest in our classes at JJ Kitchen in Tokyo.
Here are some frequently asked questions. Feel free to contact us if you need any further information.

Price & Payment

How much are the classes?
Visit our page “CLASSES” to check the cost of the different cooking classes and tours we offer.
Please note that each price is per participant. For a customized class please contact us.
The amount is mentioned in the confirmation e-mail too and will be reminded to you in the mail we’ll send you a few days before class.
Are there any extra costs for food?
The prices are all inclusive for listed menu and drinks. And the prices includes the taxes.
You may pay when you like to have extra drinks.
Is a tip necessary?
Tipping is not necessary in Japan.
Nevertheless tips are welcome if you enjoyed your time ;)
How can I pay for the class? Do you accept credit cards?
Payment for the class is made through Paypal and yes, you can use credit card through Paypal.
100% advanced payment through PayPal is required.
If you can not pay by PayPal by all means, we will allow payment on the day, so please contact us.
Please understand that payment the day of the class will have to be done in cash (YEN) as we don’t have specific credit card terminal at home.
Do you accept foreign currency?
No, we ask you to pay in YEN.
If it is problem for you please contact me by e-mail through our contact form.

Booking & Canceling

How do I make a reservation?
To make a reservation you can book directly on “Upcoming Classes” page by simply choosing the date and/or the class you’re interested in and follow the booking steps until confirmation. If you don’t find an appropriate class that meet your wish, please contact us by e-mail through the contact form.
When should I reserve?
The general booking deadline is minimum a week in advance. Of course, the earlier you book, the more opportunity of classes and dates you will find.
If you are the last minute organizer you can always contact us and we’ll do our best to manage a solution.
Can I book for several person?
Yes you can.
You may book for as many person as the class allows. You will only have to give every participant names and e-mail addresses.
Is there a waiting list if the class I want to join is full?
If you’d like to be on the waiting list, please contact us through our contact form. We will place you on the list and when it becomes available we will notify you.
Can I change the day of the class?
You’re welcome to request a change that suits you better at least 2 weeks prior to the class date. After this deadline the cancelation fees will be asked. We will do our best to satisfy you.
Until when can I cancel the class without any cost?
If you cancel your registration minimum 2 weeks in advance, the payment will be refund to you. After this deadline the cancelation fees will be asked as follow;
  • 2 weeks prior to the booked date : full refund
  • 13 days to 3 days prior to the booked date : 50% refund
  • 2 days prior to the booked date : no refund
  • No show : no refund
If we have a waiting list and can fill your vacancies, we may issue a refund to you. But please understand that is not guaranteed.
Please remember it is not Refundable, but Transferable. You can send someone in your place if you can’t make it.
For more information, please check our Cancellation & Refund Policy.
What if I cancel on the day of the class?
We don’t like to say no, but we are simply not able to offer credit for last-minute illnesses or scheduling conflicts. Our classes are in very small groups and we refuse bookings beyond 6 participants. So, if you cancel on the day of the class, we cannot find a replacement therefore 100% of the fee will be requested.
What happens if not enough people sign up to meet the minimum guest?
If the class you booked does not get minimum capacity, we'll notify you within 48 hours in advance of the class date that we have to cancel your class. In this case, you will get full refund.
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